Privacy Policy

Effective Date: January 2025

This Privacy Policy describes how Mr. Grab Bar Guy (“we,” “us,” or “our”) collects, uses, and safeguards personal information when you visit our website or use our grab bar installation and bathroom safety services.

By using our website or services, you agree to the practices outlined below.

1. Information We Collect

A. Information You Provide

We collect personal information you voluntarily submit when you:

• Request, book, or schedule a grab bar installation
• Fill out a form on our website
• Contact us by phone, text, or email
• Create an account or profile (if applicable)

This may include:

• Name
• Email address
• Phone number
• Service address
• Details related to your bathroom, walls, or installation
• Payment information (processed by third-party companies)

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type, device type, and operating system
• Pages viewed and time spent on the site
• Clicks, scroll behavior, and general usage analytics
• Cookies, tracking pixels, and analytics data
• Referring links or external traffic sources

2. How We Use Your Information

We may use your information to:

• Schedule and complete grab bar installation services
• Communicate regarding appointments, confirmations, or updates
• Improve our website, customer experience, and service offerings
• Respond to questions, support requests, or accessibility needs
• Analyze website performance, security, and user engagement
• Comply with regulatory, legal, or operational requirements

We do not sell your personal information.

3. Payment Information

We do not store full payment card details on our servers. All sensitive payment information is processed through secure, PCI-compliant third-party payment processors such as:

• Stripe
• Square
• PayPal

These providers independently secure and encrypt financial data.

4. Sharing of Information

We do not sell or rent your personal information. We may share limited information only:

• With subcontractors or installers solely to complete your booked service
• With trusted service providers supporting our operations (e.g., scheduling tools, hosting)
• To comply with legal obligations, law enforcement, or court orders
• To protect our rights, property, or the safety of customers or staff

Any third parties accessing data must use it only for operational purposes and maintain confidentiality.

5. Cookies & Analytics

We use cookies and analytics tools to improve website performance and user experience.

• Google Analytics and similar tools to understand browsing behavior
• Cookies to store basic preferences and session details
• Tracking pixels (e.g., for ads) used solely for service-related insights

You can disable cookies in your browser settings or use Google’s opt-out tools if desired.

6. Your Privacy Rights

Depending on your state or jurisdiction, you may have the right to:

• Request access to personal information we hold about you
• Request correction or deletion (where permitted by law)
• Opt out of marketing or communication messages
• Request details about how we collect and use your information

You may submit a privacy request using our contact methods (listed separately on the site).

7. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your data. However, no online system is 100% secure. We encourage users to protect their own devices, passwords, and accounts.

8. Third-Party Links

Our website may contain external links, scheduling widgets, or integrations operated by third parties. We are not responsible for the privacy practices or content of these external sites. Please review their policies before providing any personal information.

9. Children’s Privacy

We do not knowingly collect personal information from children under age 13. If such information is discovered, we will remove it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the Effective Date above. Your continued use of our website or services indicates acceptance of the updated policy.

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. Please consult legal counsel for guidance specific to your jurisdiction.